Your privacy matters to us. This Privacy Policy explains exactly what personal data 2win collects, why we collect it, how we use it, and the rights you hold as a valued player on our platform.
Last Updated: January 1, 2026Six core principles that guide how 2win handles your personal information
All personal and financial data transmitted to and from 2win is protected using industry-standard TLS encryption. Your account credentials are stored using one-way hashing — we never store your password in plain text.
2win does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with legal obligations, and improve your gaming experience.
Registered players can request access to, correction of, or deletion of their personal data at any time by contacting our support team. We respond to all verified data requests within 30 days.
2win operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations as enforced by the National Privacy Commission (NPC).
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Account data is typically retained for five years following account closure.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, 2win will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the incident.
This Privacy Policy is issued by 2win ("2win," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at 2win.one (the "Platform"). 2win serves as the data controller in respect of the personal data collected through the Platform.
We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players, and visitors to our website. This Privacy Policy describes our practices in relation to the collection, use, storage, disclosure, and protection of personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at [email protected].
2win collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number |
| Contact Data | Email address, mobile number, residential address (including city, province, ZIP code) |
| Account Data | Username, encrypted password, account preferences, communication preferences |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank, UnionBank), card details (Visa, Mastercard), transaction history |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, responsible gaming settings |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps |
| KYC Documents | Copies of government-issued ID, proof of address documents, selfie verification images |
| Communications Data | Records of your interactions with our customer support team, including chat logs and email correspondence |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes (for example, self-exclusion records).
2win collects personal data through the following means:
2win uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 2win processes your personal data on the following legal bases:
2win does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom 2win shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
2win uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.
2win does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
2win retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 2win's data disposal procedures.
2win implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While 2win takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 2win. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days.
Request a copy of the personal data 2win holds about you, along with information about how it is being used.
Request correction of inaccurate or incomplete personal data held in your 2win account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
The 2win Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. 2win does not knowingly collect personal data from individuals under the age of 21.
If you are a parent or guardian and believe that a minor has provided personal data to 2win or has accessed the Platform, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the relevant data and close any account opened by a minor.
2win employs age verification procedures during the registration and KYC process to prevent underage access to the Platform. Any account found to belong to a person under 21 years of age will be immediately suspended and any funds held in the account will be returned to the depositing payment method after investigation.
2win's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where we use cloud infrastructure providers or third-party service providers with operations in other jurisdictions.
Where such international transfers occur, 2win ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that impose obligations on the recipient equivalent to those required under the Data Privacy Act of 2012. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your consent or without implementing appropriate safeguards.
The 2win Platform may contain links to third-party websites or services, including payment processor portals and regulatory information pages. This Privacy Policy applies solely to the 2win Platform and does not cover the privacy practices of any third-party websites or services.
2win is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.
2win reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or by posting a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the effective date of any update constitutes your acknowledgment of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 2win handles your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights under the Data Privacy Act of 2012, visit the NPC's official resources.
For questions about our Terms and Conditions, please visit our Terms & Conditions page. For responsible gaming support, please visit our Responsible Gaming page.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust 2win for live casino, slots, bingo, and sports betting.
21+ only. Please gamble responsibly.